photo montage showing worker reviewing paperwork over phone; and someone teaching a group of employees

Employee Service.

Our ability to assist employees with claim and enrollment issues has become a hallmark of our reputation. In accordance with Privacy Regulations, all of our staff members are trained in HIPAA compliancy and we have successfully intervened on behalf of employees for a variety of issues, including:

 

•  Specific benefit questions
•  Enrollment delays or errors
•  Claim denials due to “lack of” medical necessity or provider coding errors
•  Claim not paid in the same manner as a previous carrier
•  Rules of the plan not properly followed

 

Depending on the complexity of the situation, our goal is to resolve issues as quickly as possible. Our staff returns phone calls and/or emails usually the same day, but no later than 24 hours. Brown & Brown does not subcontract any aspect of claims handling for our clients.

 

Our staff also provides benefits education for employees ranging from open enrollment meetings, new hire orientation meetings, health fairs, or a more confidential benefits question and answer session. Our goal is to provide a smooth and pain free experience as we coordinate all aspects of onsite employee education and enrollment meetings which include:

 

•  Explain the benefits being offered and answer any questions about the benefits program
•  Create a customized open enrollment brochure and distribute instructions on how to enroll in the plans
whether using paper enrollment forms or our streamlined technology platform
•  Review the benefits booklets to confirm the benefits are set up properly
•  Review all contracts to confirm compliance with all federal and state regulations